Privacy Policy faw99 —
Protection Data Malaysian Users

1. Introduction

Faw99 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy is designed to clearly explain how we collect, process, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices.

We believe user trust is faw99's most valuable asset. That is why we never take our responsibility to protect your privacy lightly. Every decision we make regarding user data is carefully considered, with your interests and security always coming first.

This policy applies to all users who access the faw99 website, use our mobile app, or interact with any of our services. Please read this document carefully and contact us if you have any questions.

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2. Personal Data We Collect

Faw99 collects your personal data through several means — directly from you during registration, automatically while you use the platform, and occasionally from legitimate third-party sources. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, mobile phone number, residential address.
• Financial Information: Bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
• KYC Verification Documents: Copies of identity cards, utility bills, or other supporting documents submitted during the identity verification process.
• Communications: Records of conversations with our customer support team via live chat or email.

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version.
• Usage Data: Pages visited, session duration, buttons clicked, and navigation patterns on the platform.
• Transaction Data: Deposit history, withdrawals, wagering, wins, and losses.
• Location Data: General location based on IP address for geographic verification and account security purposes.
• Cookies and Tracking Technologies: Session data, user preferences, and platform usage analytics.

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3. How We Use Your Data

The data we collect is used solely for legitimate purposes related to the provision of faw99 services. The following are the primary purposes for which your data is used:

• Account Management: To create and maintain your account, process registration, and verify your identity through the KYC process.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and efficiently.
• Service Provision: To give you access to all games, promotions, and features on the faw99 platform.
• Security & Fraud Prevention: To detect and prevent unauthorised access, fraud, money laundering, and other illegal activities.
• Service Communications: To send important notices related to your account, transactions, policy changes, and security information.
• Marketing (With Consent): To inform you about promotions, bonuses, and new offers — only if you have agreed to receive marketing communications.
• Platform Enhancement: To analyse usage patterns and improve the design, performance, and overall experience of the faw99 platform.
• Legal Compliance: To fulfil our obligations under Malaysian law and the requirements of relevant regulatory bodies.

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4. Data Sharing With Third Parties

Faw99 does not sell, rent, or share your personal data with third parties for their own commercial purposes. However, there are limited situations where we need to share your data to enable our services to function properly:

4.1 Authorised Service Providers

We only share necessary data with trusted service providers who help us operate the platform, including:

• Payment service providers and transaction processors (FPX, Touch 'n Go eWallet, Boost, MAE).
• Game content providers that supply gaming content on the faw99 platform.
• Cloud service providers that store and process our data in a secure environment.
• Identity verification companies that assist with our KYC process.

All these service providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes agreed upon with faw99.

4.2 Legally Required Disclosures

Faw99 will disclose your data to authorities or regulatory bodies if required by a court order, legal obligation, or official investigation. In such situations, we will notify you in advance unless prohibited from doing so by law.

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5. Cookies & Tracking Technology

Faw99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: To collect information on how you use the platform, helping us improve site functionality and speed.
• Functional Cookies: To save your preferences such as language, time zone, and display settings for a smoother return experience.
• Analytics Cookies: Used by our internal analytics tools to understand usage patterns and improve the overall user experience.

5.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the faw99 platform and you may not be able to access all features fully.

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6. Data Retention Period

Faw99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with legal obligations. Our data retention policy is as follows:

• Active Account Data: Retained for the duration your account is active plus 7 years after account closure to comply with financial legal requirements.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by the relevant authorities.
• Communication Logs: Customer support records are retained for 2 years for reference and dispute resolution purposes.
• Analytics Data: Anonymised usage data is retained for platform improvement purposes with no fixed time limit.

When data is no longer needed, faw99 will securely destroy or anonymise it to ensure it cannot be recovered or misused.

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7. Your Rights as a User

Under Malaysia's PDPA and international privacy principles, you have several important rights regarding your personal data held by faw99:

To exercise any of the above rights, please contact the faw99 privacy team by email at [email protected] or via our platform's live chat. We will process your request within 14 business days.

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8. Data Security

Faw99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

8.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data in transit.
• Encryption of sensitive data stored in databases using AES-256 standards.
• Two-factor authentication (2FA) for all accounts and internal staff access.
• 24/7 real-time security monitoring with automated intrusion detection systems.
• Multi-layer firewalls and network segmentation to protect server infrastructure.
• Encrypted data backups performed regularly at geographically separate locations.

8.2 Organisational Measures

• Access to user data is strictly limited to staff who require it to perform their duties.
• All staff who handle personal data receive regular data protection training.
• Internal and external security audits are conducted annually.
• Clear incident response procedures are in place to address any data breaches swiftly.

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9. Links to Third-Party Services

The faw99 platform may contain links or integrations with third-party services such as game providers, payment processors, and digital wallet providers. When you access these third-party services, their own privacy policies apply rather than the faw99 Privacy Policy.

Faw99 is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read and understand the privacy policy of each third-party service you use alongside the faw99 platform.

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10. Children's Privacy

The faw99 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors under 18. Should we discover that a minor's personal data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe your child has registered an account at faw99, please contact us immediately at [email protected] so we can take the appropriate action.

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11. Changes to This Privacy Policy

Faw99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any changes will be posted on this page with a new update date.

For significant changes, we will notify you via a prominent notice on the platform or by email to your registered address at least 14 days before the changes take effect. Continued use of the faw99 platform after that date constitutes acceptance of the updated policy.

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12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how faw99 handles your personal data, we are here to help through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the faw99 platform.

Our Data Protection Officer (DPO) team will respond to all privacy-related enquiries within 24 working hours. For more complex data subject requests, we will provide a status update within 14 working days.